Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

For a detailed explanation about each shipping method, destinations and approximate delivery times, please see:

How Long Will it Take To Get My Package?

Normally, all the products sold at Sieeso are guaranteed to be delivered in 7 days in average. For a detailed information about delivery time depends on many kinds of situations, please see:

How Do I Track My Order?

We would send you a tracking number after the product has been sent out. You can track your order accordingly.

Do I Need An Account To Place Order?

Yes, For better receiving your products that you  have to login in and fill in your personal information first, like receiving address,  phone number, etc.

If your item is delivered missing some of its parts?

Firstly, you can contact us first, with your order number and product code; we will help to clarify what part is missing.
Secondly, for major, expensive and integral product parts we may need to follow it up as a “lost/stolen in delivery”
Thirdly, if the part is small or an accessory, we will most likely be able to help you by simply re-sending it.

If there is some problem receiving the delivery due to Customs

Usually, when you import goods from Sieeso, the packet will be inspected by your local Customs office.

There’s usually no reason to worry because:

Sieeso provides all the necessary paperwork for your shipment;
In most countries it’s pretty easy to import most kinds of carbide insert;
The actual process of customs clearance is usually handled completely by the delivery company (e.g. EMS, FedEx, DHL);
If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.
We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).
If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. If the delivery failed for restrictions in your own country , we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on Sieeso, and in the case of a failed delivery, we cannot offer any compensation.
As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.

Can you Ship To PO Box ?

We strongly recommend that you provide a physical address to facilitate order delivery.

If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.

We are sorry but both expedited shipping service and EMS express mail service shipping methods are unable to deliver items to PO BOX address.

Can couriers deliver to a remote areas ?

Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal “remote area charge”. This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.